| New Toto Stores sells online at www.newtoto.com or www.newtotostores.com. You may pick up your purchase at my warehouse by appointment. Physical Address: New Toto Stores, Inc. Toto Road and Range Road 2960 S Range Road Toto, IN 46534 Mailing Address: New Toto Stores 322 Carlson Dr. Knox, IN 46534 (574) 772-2280 sidney@newtotostores.com sidney@newtotostores.com Return Policy for Fabrics for New Toto Stores (newtoto.com) I inspect every piece of fabric before it is shipped to you. I will not ship ANY piece of fabric with a major flaw. If your order can not be filled without including a flaw, I will communicate with you and see if there is any way to accommodate your needs. Nearly all of my Upholstery Fabric is 1st quality. 1st quality fabric will have no more than five minor flaws per fifty yards. A minor flaw can be a slub, a pull, a missed-stitch. A minor flaw will be something that won't interfere with your use of the material. When you purchase a fabric from me, I cut the quantity you require from a bolt of fabric. As is the industry standard, returns are not accepted on cut goods. However I offer FREE samples of every fabric. Samples are definitely the way to go if you want to make sure that the fabric you see on the website is right for your application. If the fabric is defective I will fully refund the purchase price. Some Fabrics might have selvage or some other damage. This will always be carefully described whenever that is the case. Sometimes I will offer (at extra low prices) fabrics that have more serious flaws. These damaged fabrics can be perfect for certain end users like stage sets, table covers, etc. Generally I wouldn't recommend these fabrics for home upholstering. I may accept returns of cut yardage orders over 25 yards. Returns of this type must be authorized and a store credit of the purchase price of the fabric will be issued. If you have any questions about this policy, please ask before you order. Send inquiries to: sidney@newtotostores.com or call (574) 772-2280 Thank you for shopping at newtoto.com. Sincerely, Sidney Marks, owner |